Award sponsored by Splendid Hospitality Group

⭐Winner: The York Dungeon⭐

⭐Highly Commended: Next Door But One⭐

Finalists
Next Door But One
The York Dungeon

This award recognises tourism businesses that excel in providing an inclusive customer experience, particularly for those with accessibility requirements.

Award sponsored by Yorwaste

⭐Winner: The Riverfront York⭐

Finalists
Akebar Park
Coffee Yard Apartment
The Riverfront York

This award recognises self catering accommodation, holiday parks, sites and villages that provide exceptional guest experiences across properties for let, static vans, touring pitches, shepherd's huts and more.

Award sponsored by First Bus

⭐Winner: MonkBridge House⭐

Finalists
MonkBridge House
Wolds Edge Holiday Lodges
York Gin

Recognises tourism businesses from across the visitor economy who are truly committed to championing and delivering a regenerative tourism approach to their sustainable actions. Showing clearly how visitors are encouraged to behave in a responsible way throughout their visit or stay.

Award sponsored by YO1 Radio and Media

⭐Winners: Christmas at Castle Howard & York Proms ⭐

Finalists
Christmas at Castle Howard
WizardFest - The Wizard of York
York Proms

This award recognises organisers of truly memorable and immersive events and festivals for visitors to enjoy.

Award sponsored by LNER

⭐Winner: The Wizard Walk of York⭐

Finalists
Mountain Goat
The Wizard Walk of York

This award recognises providers of truly memorable and immersive activities for visitors to participate in.

Award sponsored by York Cocoa Works

⭐Winner: The Wizard Walk of York⭐

⭐Highly Commended: York Gin⭐

Finalists
The Riverfront York
The Wizard Walk of York
York Gin

For businesses directly involved in tourism, with a unique selling point that might be a retail offering, theme or entertainment and with no more than 5 branches.

Award sponsored by Streamline Taxis

⭐Winner: No. 1 York by GuestHouse⭐

Finalists
Aldwark Manor Estate
Elmbank York, Tapestry Collection by Hilton
No. 1 York by GuestHouse
The Milner York

This award recognises full service hotels providing truly memorable guest experiences and demonstrating excellence across every aspect of the business.

Award sponsored by Shambles Market

⭐Winner: The York Dungeon⭐

⭐Highly Commended: Castle Howard & JORVIK Viking Centre⭐

Finalists
Castle Howard
JORVIK Viking Centre (York Archaeological Trust for Research and Excavation)
Monk Park Farm
The York Dungeon
York's Chocolate Story

This award recognises large visitor attraction businesses providing truly memorable visitor experiences and demonstrating excellence across every aspect of the business.

Award sponsored by Studio YCS

⭐Winner: The Puzzling World of Professor Kettlestring⭐

Finalists
The Puzzling World of Professor Kettlestring
The Wenlock Arms
York Distillery - Home of York Gin

This award recognises high performing new tourism businesses, demonstrating excellent understanding of their market, exceeding the expectations of their customers with clear plans for future development.

Award sponsored by Hunter Gee Holroyd

⭐Winner: The Wenlock Arms⭐

Finalists
Guy Fawkes Inn
House of The Trembling Madness, Lendal
The Drovers Arms Restaurant & Country Pub
The Wenlock Arms

This award recognises pubs that make a significant contribution to tourism in their area, with a food and drink offering that includes quality locally sourced produce.

Award sponsored by York BID

⭐Winner: Avorium⭐

⭐Highly Commended: York Gin⭐

Finalists
Avorium
Love Cheese
Villains Rum
York Gin

This award recognises businesses that make a significant contribution to tourism in their area, with a retail offering.

Award sponsored by Booking.com

⭐Winner: MonkBridge House⭐

Finalists
Hocus Pocus Tiny Hotel
MonkBridge House

This award recognises small serviced accommodation businesses providing truly memorable guest experiences and demonstrating excellence across every aspect of the business.

Award sponsored by York and North Yorkshire LVEP

⭐Winner: Mother Shipton's Cave⭐

Finalists
Mother Shipton's Cave
Sledmere House and Gardens
Stump Cross Caverns
Woldies

This award recognises small visitor attraction businesses providing truly memorable visitor experiences and demonstrating excellence across every aspect of the business.

Award sponsored by Fowlers

⭐Winner: Bosun's Restaurant at The Riverfront York⭐

Finalists
Bosun's Restaurant at The Riverfront York
The Drovers Arms Restaurant & Country Pub
The Whippet Inn

This award recognises businesses within the tourism industry that offer food, beverage and service innovation and excellence.

Award sponsored by York St John University

⭐Winner: The York Dungeon⭐

Finalists

The Milner York
The Wizard Walk of York
The York Dungeon
York's Chocolate Story

This award recognises the very best that York has to offer, be it a business, a team or an individual.

Award sponsored by Expedia Group

⭐Winner: Castle Howard⭐

Finalists
Castle Howard
The Grand, York

This award recognises tourism businesses providing unforgettable visitor experiences for international visitors and attention to detail in all areas of the business.

⭐Winner: Ben Winterburn, Dean Court York⭐

Finalists
Julia Betteridge – Middlethorpe Hall & Spa
Carolynn Foster – The Milner York
Alex McLeod – York Dungeon
Ben Winterburn – Dean Court York

The ‘Hospitality Hero’ award recognises the contributions of an individual who plays an integral role within a hospitality business, and the vital part they play within their team and in welcoming guests. Nominations are welcome from Visit York and Hospitality Association York (HAY) members.