We believe in access to information over the Internet for all. This Accessibility Statement provides an overview of the accessibility features we have implemented on this website. If you have any questions regarding the accessibility of this site, please let us know.

Visual Presentation

These sites use Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences.

The text size is relative, allowing you to adjust the size of the text in your browser.

Standards Compliance

All pages on this site are valid XHTML. All pages on this site follow most of the W3C's WAI accessibility guidelines, and comply to the UK's Disability Discrimination Act.

Navigation Aids

All pages contain a sitemap.


Please be aware that some links may open in a new window. Visit York makes every effort to ensure that we only link to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

Please Contact Us if you wish to give us feedback, which will help us continue to improve the accessibility of this website.

Access For All - Mobility Information

York is one of England's finest and most beautiful historic cities. The city is a mixture of Medieval, Georgian and Victorian streets and buildings which support York’s shops, attractions, restaurants, pubs, accommodation, leisure facilities and festivals. With a centrally located station, York is an ideal place to travel to by train and come to enjoy the city's vibrant café culture, take some time to enjoy the museums and attractions or simply watch the world go by while sitting by the river.

Despite the historical nature of the city, many of York’s buildings and services are accessible to disabled people. York has a range of services available for those in need of extra support during their time in the city as well as an excellent range of hotels, B&Bs and self catering options to accommodate guests with access and equipment needs. York is fun and diverse city with plenty to do and should not be missed.

Services available in the city of York:

Austism Inclusive Trained

Some members of the Visit York information staff are Autism Inclusive trained ensuring that the Visit York team are aware of people’s sensory differences. The visitor information staff can provide quiet areas, indicate busiest times and make every effort to provide clear directions and indicate exits clearly. Please contact 01904 550099 or email info@visityork.org to speak to our Autism Champion.


Your Local Cinema detail accessible cinema screening for people with hearing and sight loss. All three cinemas in York screen regular films with subtitles for those with sensory losses.


Dial and Ride

A service for people with difficulty walking or using public transport. Specially adapted buses offer a door to door service from your home to the city centre or out of town retail parks and supermarkets. Tel: (01904) 624455



Visit York is working closely with AccessAble to give you the detailed information you need to work out if a place is going to be accessible to you.

AccessAble’s Detailed Access Guides tell you all about a venue's access - hotels and guest houses, places to eat and drink, places to visit and much more. They are 100% facts, figures and photographs. We know everyone's accessibility needs are different, which is why having detailed, accurate information is so important. It's why AccessAble send trained surveyors to check out every single place in person and why the information collected has all been decided by the people who use it.

Check out access information for York - before you leave home or on the move using AccessAble’s App and Website.

Euan's Guide

Travel information for people with mobility problems.


Public Toilets

York’s public toilets have facilities for disabled people. If the facilities are unattended you will need a RADAR key to access them, which can be obtained from the Visit York Information Centre. All disabled facilities are locked between 8pm and 8am. Keys cost £3.50 and you can get one if you show proof of disability, such as a blue badge or a letter from your doctor, to:

Visit York Information Centre
21 Parliament Street
Tel: 01904 909487


There are also several Changing Places toilets in York. See our website for more information: Changing Places Toilets


Shopmobility is a Registered Charity which hires electric scooters, wheelchairs and manual wheelchairs enable people to enjoy the shops and attractions in the city of York. Contact 01904 679222 or email info@shopmobilityyork.org.uk


Talking Signs

Talking signs automatically speak information to people who approach them carrying a small 'REACT' unit, helping people with visual impairments to know where they are in the city centre. (The signs can speak in one of four different languages - English, Urdu, Bengali and Gujarati) The 'REACT' units are available from: York Blind and Partially Sighted Society, Rougier House, 5 Rougier Street, York, YO1 6HZ Tel: (01904) 636269


York Wheels

A voluntary sector service for people who have trouble using public transport. It's available to people who live within the City of York Council area. Volunteer drivers, using their own cars, provide a service for a small charge. There are also two minibuses small groups can hire. tel: (01904) 630080 for more information.