Congratulations on becoming a member with Visit York.

Visit York Members Offer

1. Complimentary Customer Experience Review (Mystery Shop)

2. A 1-2-1 Consultation

3. Ongoing 20% discount on future services

How do we help?

We love working with family businesses, large groups & chains, and professional service businesses. We have experience of supporting owners/managers who often say they have a good business and good people, but they get:

• Frustrated as the team are not consistently delivering to the standards set

• Concerned as they need to retain and gain more customers to keep the growth of the business moving forward

• Anxious as face to face, phone and web interactions are handled well, but they are missing out on money as the team can do more to convert a good enquiry into business and/or increase transaction spend If any of the above resonates with you, I would be delighted to have a chat.

Who are insight6?

We are passionate about Customer Experience! We design and deliver some of the most advanced feedback programmes in the world. Having conducted over 280,000 Customer Experience Reviews and Customer Surveys, we are able to rapidly transfer our knowledge and expertise to create your perfect Customer Experience Programme.

We will be there supporting and partnering you every step of the way with Business Coaching, Customer Service Training, Focus Groups, Mystery Shopping, your own Survey System with instantinsight, whatever it takes. It’s all part of the service we deliver based on our own unique ICX6 philosophy.


To receive your exclusive Visit York membership offer, please do contact me.

Phone: 07891 631869


I look forward to getting to know you and supporting your business if an opportunity exists. I love partnering with my fellow members.


Ian Sadler

Customer Experience Director