Summer at York Castle Museum displays on Kirkgate, the recreated Victorian street at York Castle Museum

Frequently asked questions

If I've already booked a Family Ticket to York Castle Museum during the offer dates, can I be refunded so I can claim the offer price?

Unfortunately, Family Tickets already purchased for dates 17 – 23 August cannot be refunded for the special offer price.

How many people does York Castle Museum's 'Attractions' Week Family Saver' ticket admit?

York Castle Museum's special offer 'Attractions' Week Family Saver Ticket' admits up to 2 adults and up to 4 children (aged 5-16 years) for 12 months from date of first visit (between Monday 17 - Sunday 23 August 2026.)

How much does York Castle Museum's 'Attractions' Week Family Saver' ticket cost?

York Castle Museum's 'Attractions' Week Family Saver' ticket costs just £40 and allows unlimited free entry for 12 months, offering fantastic value for money.

When does York Castle Museum's Attractions Week offer start and end?

York Castle Museum's Attractions' Week offer runs Monday 17 - Sunday 23 August 2026.

Can grandparents or other relatives buy an 'Attractions' Week Family Saver' ticket?

Yes, grandparents and other relatives can purchase an 'Attractions' Week Family Saver' ticket to visit with children. However, tickets are strictly non-transferable, so it cannot be given to other adults to use. Your ticket is linked to your name, address and email account.

How do I purchase an 'Attractions' Week Family Saver' ticket and how can I claim the discounted price?

'Attractions' Week Family Saver' tickets can be purchased online at York Castle Museum Tickets, or at the admissions desk on the day of your visit between Monday 17 - Sunday 23 August 2026.

The special offer price is automatically applied to all Family Tickets during the offer dates.

Can I cancel or change my booking during York Attractions' Week?

As per York Castle Museum's refunds policy, if you have booked the wrong time and date but have rebooked with a new time, we will refund the booking made in error. You can contact us to arrange this by visiting York Museums Trust - Enquiries or calling 01904 687687.

If you can no longer make the date or time your 'Attractions Week Family Saver' ticket was booked for, you do not need to contact us to rearrange. As tickets last 12 months from date of first visit, you can book a new date and time on York Castle Museum's Ticket page: York Castle Museum Tickets, by clicking on 'View more ticket types' and select the appropriate 'Return' ticket type.

What does the 'Attractions' Week Family Saver' ticket include?

York Castle Museum's 'Attractions' Week Family Saver' ticket includes unlimited access for 12 months from date of first visit.

Our Summer at York Castle Museum displays and family activities are included in general admission, open until Sunday 6 September 2026. Your 12 month ticket also includes full access to all galleries and exhibitions, all Half-Term family activities and events, our popular Christmas at York Castle Museum displays, offering fantastic value for money!

Can I combine this offer with other discounts?

No, this promotion cannot be used alongside any other discounts, vouchers, or promotional offers unless otherwise stated.

When is York Castle Museum open during Attractions Week?

York Castle Museum is open 10am - 5pm every day between Monday 17 - Sunday 23 August 2026.